PRASTYABUDI, W. A. .; LATIFAH, S. A. Measuring Library Service Excellence: Integrating Servqual with Accreditation Standards. Journal of Advances in Information and Industrial Technology, Surabaya, Indonesia, v. 6, n. 2, p. 131–142, 2024. DOI: 10.52435/jaiit.v6i2.561. Disponível em: https://www.ittelkom-sby.ac.id/journal-new/jaiit/article/view/561. Acesso em: 4 jun. 2026.